Two settings have to line up, and this is the part people miss: the account has to be told to take the price from the customer level, and each customer has to be assigned a level. Set only one of the two and nothing changes.
Almost every support call about "the wholesale price is not applying" is this: the customer was given a price level, but the account is still configured to take the retail price, so the level is recorded and ignored. Or the account is set correctly and the customer was never assigned a level. Check both before assuming anything is broken.
Once both are set, the same product carries several prices and the right one is chosen by who is buying - walk-in retail, small wholesale, large wholesale - without a cashier having to remember or key it manually. Removing that manual step is most of the value, because a price a cashier types from memory is a price that is sometimes wrong.
Keep the number of levels small. Four is workable. Once you are running a dozen bespoke prices, nobody can audit whether a customer is being charged correctly, and the system stops being the thing that protects your margin.
This sits in inventory management. Licensing is covered on pricing, and the rest of the questions are in Answers.
Answered by the MISAll technical team · last reviewed 2026-08-13
Yes. In MISAll the interface language is a property of the user account, not of the installation, so the back-office machine can run in Chinese while the front counter runs in English, Spanish, Arabic, Khmer or Indonesian at the same time.
Because the printer is being asked to render characters that are not in its built-in font table. The fix is to stop sending text and send the receipt as a rendered image instead — MISAll can print in graphic mode, which is why non-Latin scripts come out readable.
MISAll switches to offline mode automatically and keeps taking sales; the transactions sync once the connection returns. You do not have to notice the outage or press anything.
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