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Can wholesale customers place their own orders instead of messaging us?

Yes — there is an online ordering store where your customers browse your catalogue and submit orders themselves, which land in the same system your warehouse already works from.

The value is not the website; it is that the order arrives as a document instead of as a WhatsApp message someone has to retype. Retyping is where wrong quantities and missed lines come from, and it is the single biggest source of wholesale disputes.

A question owners always ask and should ask: your purchase costs are not exposed. Customers see the prices you set for them, and if you use customer price levels, each buyer sees their own — so a small retailer and a large one can both order from the same catalogue.

One thing to plan rather than assume: the interface language of the ordering store is a setting, but **your product names are whatever you typed** — they are not translated automatically. If local customers will browse it themselves, enter names the way those customers read them from the start.

This sits in inventory management. Licensing is covered on pricing, and the rest of the questions are in Answers.

Answered by the MISAll technical team · last reviewed 2026-08-13

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