MISAll MISAll POS & Inventory
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MISAll POS — Complete User Manual
MISAll · DOC-020 · Checkout and shifts

Find a sale and reprint its receipt

Sales history is the first place to establish whether checkout completed. No paper does not mean no sale, and reprinting should not create another transaction.

Applies to：POS

Steps

  1. Open Sales Details from Other Functions, normally Ctrl+J.
  2. Choose retail or the relevant document type, include the transaction time in the date range and search by document number.
  3. Check goods, quantity, amount due, methods, cash tendered and change. Net cash equals tendered cash minus change.
  4. Reprint only after identifying the correct original sale. Investigate the printer instead of charging again.
  5. If no record appears, check store, date boundaries, connection mode and pending offline uploads.
Sales history: verify the sale total, cash and change by document number.
Sales history: verify the sale total, cash and change by document number.
Check the result

The transaction is identifiable by number, its cash figures reconcile and reprinting produces no new sale.

Notes and troubleshooting

“Received” can refer to gross tender or net receipt in different windows. Read it together with change and the field context.