Hold, recall and cancel an unfinished sale

A held sale preserves an unpaid basket while a customer is away. It is neither a completed sale nor a deposit-paid Layby.

Steps

1. Check the basket and member, select Hold and confirm. Serve the next customer after the basket clears.
2. Use Recall and identify the intended basket by its time, goods or note rather than its row position.
3. If another basket is active, follow the prompt to hold it before recalling the target basket.
4. Recheck quantities, member and prices before payment. Use line deletion or clear-sale only for an unpaid transaction and observe permission prompts.