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MISAll · DOC-068 · Printing, troubleshooting and tax boundaries
Payment succeeded but nothing printed
Establish the transaction state before investigating printing. Do not charge again when a successful sale number exists.
Steps
- Record the success number and find the original sale, checking amount and methods.
- Inspect the print toggle, selected printer and active layout, including whether output went elsewhere.
- Check power, paper orientation, paper/cover warnings, offline status and the system print queue.
- If the device self-test works, investigate the driver, paper and application output mode.
- After correction, reprint the original sale. For uncertain fiscal results follow chapter 076 instead of issuing another fiscal document.
Check the result
One original sale remains and any replacement output refers to it.
Notes and troubleshooting
Reprinting an ordinary receipt is different from issuing a new tax invoice.
