Recover an uncertain checkout result

If success was not displayed, establish the original transaction’s state before trying again.

Steps

1. Keep the original screen, payment evidence, time and amount. Look for an uncertain-settlement or sale-saved message.
2. Use Recover Unconfirmed Settlement and follow the prompts with the original store and cashier.
3. If the original sale number is returned, query it. A saved sale needs reprinting or follow-up handling, not another charge.
4. For card payments, check the terminal’s transaction status separately; software recovery does not replace that check.
5. If uncertainty remains, stop further charging for this transaction and give the responsible person the time, amount, reference and error message.