Troubleshoot server connection failures

Failures can originate in the network, server service, connection details or company. Preserve existing configuration and offline records.

Applies to：POS / Back Office / Enhanced Edition

Steps

Determine whether one workstation or the whole shop is affected. Check the server first for store-wide failures and the local connection for isolated ones.
Verify the server address after router/network changes and confirm the workstation is on the intended network.
Test the configured address, port and company, then apply and reconnect. Have an administrator verify credentials privately.
Use supported offline operation only where an initialized local copy exists; a newly installed workstation may have none.
Record the exact error, time and affected computers for support instead of disabling all protection or deleting database files.

Check the result

The failure scope is understood and the intended company and pending records are checked after recovery.

Notes and troubleshooting

Network reachability alone does not prove database service or business sign-in is working.